The machines were right for TCH at the time, but so was Vermeer of Texas-Louisiana’s footprint, which encompassed all of Texas. Working with a single company, regardless of the location of the job, would be a plus.
“That was huge for us,” Ellis commented. “Vermeer has 13 branches to draw parts and service from. We work all over the state and there is always a Vermeer branch nearby.”
As the months and years went by, Ellis grew more confident in the Vermeer product and the dealer’s service.
“The functionality of Vermeer’s different size rigs is so similar that very little retraining is needed,” Ellis said of the product line. “And their service is amazing. If we need them on a Sunday morning, or whenever, they are there.”
Having found the equipment teammate it was looking for, TCH stepped up to mid-size Vermeer drills with the purchase of a D100x120 in 2012 and its first D100x140 the following year.
The company’s fleet now includes 12 Vermeer horizontal directional drills, ranging in size from the D10x15 to the D220x300.
TCH’s partnership with Vermeer goes beyond equipment, though, according to Ellis. Mark Foulon, a regional manager of Vermeer Texas-Louisiana, has become a valuable asset to TCH.
“We can call Mark whenever,” Ellis said. “What makes him so valuable though is that he knows all aspects of the business. He started in the parts department at Vermeer and that really helps him on the sales end. He really knows the equipment and makes a point of understanding our needs.”